Monday.com limits and errors
What the Monday.com connection does not do, and the message WhatsAble shows when a connect, a sync or a workflow does not run.
What the Monday.com connection does not do, and the message WhatsAble shows when a connect, a sync or a workflow does not run.
What you cannot do
Plan
Basic does not include Monday.com. Pro and Agency do. A new account that has not subscribed yet can use it, with up to 2 contacts. A Monday.com marketplace subscription does not change the WhatsAble plan.
Who can connect
Only an owner or an admin in WhatsAble can connect or disconnect. In Monday.com, a guest cannot install the app. One Monday.com account links to one WhatsAble organization.
Sync
Nothing is written before Save changes. A number with Sync this number off is skipped. A contact who matches no item is skipped when create-item is off. A contact with no phone number is skipped unless a username column is mapped. A file over 50 MB is not attached to the update.
Workflows
The trigger stays quiet until Start workflows for this number is on. Only a template Meta has approved can be sent. A scheduled send does not fill the next step's fields. An attachment URL from the trigger or the action works for one hour.
Disconnecting in WhatsAble leaves the app installed in Monday.com. Uninstalling the app disconnects WhatsAble as well. Neither deletes the updates already written on items. See Uninstall the WhatsAble app from Monday.com.
Common errors
The Error column is the message WhatsAble shows.
| Error | Cause | Fix |
|---|---|---|
Monday.com could not be connected. Try again. | Monday.com refused the authorization, or WhatsAble could not finish it | Click Connect Monday.com again. If it keeps failing, contact support |
That connect link expired. Start again from this page. | The connect link is no longer valid | Stay on Integrations → Monday.com and start the connect again. Do not reuse an old tab |
That Monday.com account is already connected to another organization. | This Monday.com account is linked to a different WhatsAble organization | Disconnect it there, then connect it here |
Only an owner or admin can connect Monday.com. | The signed-in person is not an owner or an admin | Ask an owner or an admin to connect |
Monday did not return an account. Try again. | Monday.com approved the app but did not identify the account | Connect again |
Select a workspace. | Workspace is empty | Choose a workspace. Board and phone stay disabled until you do |
Select a board. | Board is empty | Choose the board for this number |
Select a phone column. | Phone column is empty | Choose the column that holds the contact's phone number |
Select a column for the name. | Name is empty | Choose a text or long text column. A new item uses it as the title |
That column is already used on this card. | The WhatsApp username column is the same column as another field on this number | Pick a different column, or leave the username column empty |
Workspaces and boards could not be loaded. Try again. | Monday.com did not return the workspaces or boards | Try again. If the lists stay empty, disconnect and connect again, and approve boards, workspaces and updates |
Select a timezone. | Timezone is empty | Choose a timezone. The page does not save without one |
You have unsaved changes. | The board settings are not saved yet | Click Save changes. Until then WhatsAble writes nothing |
| No boards or workspaces in the list | The Monday.com approval did not include boards, workspaces or updates | Disconnect, connect again, and approve every permission |
| No item was created or updated | Sync is off, the phone does not match, or create-item is off | Turn on Sync this number, save the workspace, board, phone column and name, and turn create-item on for new contacts. An existing item on an interval updates at the end of that period |
| The trigger does not start | Workflows are off for that number, or the trigger listens to another number or direction | Turn on Start workflows for this number. Set the trigger to that number, or All, and the direction you expect |
| The template is not in the list | Meta has not approved it, or it belongs to another number | Check Templates in WhatsAble, and pick the number the template was created for |
| The workflow run failed | The recipient is empty, a template variable has no value, or a mapped column was deleted | Open Run History in Workflow Builder and read the failed step |
| A relative time did not send | The value is empty, or it is not a whole number from 1 to 10000 | On Relative Time - Minutes, Hours or Days, enter a whole number. Example: 30, 2 or 3 |
Disconnect
Open the Monday.com page
Disconnect
Click Disconnect, then confirm Disconnect Monday.com?. WhatsAble shows "Monday.com disconnected."
WhatsAble stops writing to your boards, and the WhatsAble steps in your Monday.com workflows stop until you connect again. To connect again, repeat Connect.
Related
Monday.com workflows
Start a Monday.com workflow from a WhatsApp message, or send an approved WhatsApp template from a board workflow.
What happens when you uninstall the WhatsAble app from monday.com?
Uninstalling the WhatsAble app from your monday.com account disconnects monday.com from WhatsAble: board activity sync and WhatsApp workflow triggers stop. Your WhatsApp conversations, contacts and WhatsAble plan stay as they are.