Automatic repliesCopy Anchor Link

Automatic replies are three settings under Settings → Automatic replies. An owner or an admin changes them. A member can insert a saved reply in the inbox and cannot change these settings.

Away messageCopy Anchor Link

Use an away message when the business is closed and you still want the first customer of that closed period to get one reply.

Turn on Enable away message, choose the days and the hours you are open, and write the message. Outside that window, the first inbound message in a closed period gets that reply, once. The contact is labelled Needs Review. A later message in the same closed period does not get a second reply.

Also send it to people who start a chat from an ad is on unless you turn it off. With it off, a chat that started from an ad gets no away message, and a plain message still does.

The page can also show different hours per day, closed days, and a template reply. What we send today is the one window and the one custom message. Those extras stay on the page.

Keep window openCopy Anchor Link

WhatsApp lets a business send a free-form reply for 24 hours after the customer's last message. Keep window open sends one follow-up before that window closes, so a quiet chat can still be answered.

The wait is in hours, up to 24. Presets are 1, 6, 12, 18 and 23. A wait of 1.5 hours is 90 minutes. Turning the follow-up off stops the next one. The hours you typed stay in this browser.

Saving the away message does not clear the follow-up. Both settings are the same office-hours record, and each save reads it before writing.

Saved repliesCopy Anchor Link

A saved reply is text the team inserts into a draft. Inserting it does not send. Each reply shows how many times it has been inserted, and the / menu lists the most used first. Members can insert. Creating and editing is for owners and admins.

Who else is involvedCopy Anchor Link

The away message is not the AI agent. The agent is configured on its own page and answers inside the rules you set there. The away message is the office-hours reply.

Zapier, Make and n8n do not set office hours. There is no public API action for this record. Change it in the product, as an owner or an admin.