How do I manage my Whatsable plan and billing?

Your plan, usage and payment details live on one page: Settings → Billing. The page is called Plan & Usage. The owner and Admins can open it. Admins see it read-only: they see Read-only and "Only the organization owner can change billing." Only the owner changes the plan, removes a seat or adds a number to the plan. Members cannot open Billing.

For prices and what each plan includes, see plans Bulk Message, Pro, and Agency.

What the page showsCopy Anchor Link

• Current plan: your plan, contact tier and price, with its status (for example Active, Trialing or Past due) and the date it renews. A breakdown lists the plan, any Extra seats, any Extra contacts, and the total.
• Monthly active contacts: how many contacts you have reached this period, out of your limit, and when it resets. If I go over? explains overage.
• Seats: your paid seats, how many are in use and how many are empty.
• WhatsApp numbers: your connected numbers out of what your plan covers, and any extra numbers you pay for.
• Billing period: the days left in the current period.
• Update plan (or Choose a plan before you subscribe): the three plan cards, where you pick a new plan.

On the free plan, Current plan reads Free, with how many of your 2 contacts you have used.

Subscribe to a planCopy Anchor Link

Pro starts with a 7-day trial, once per organization. Nothing is charged until the trial ends. Bulk Message and Agency are charged when you subscribe.

Change your planCopy Anchor Link

On a paid plan, each card shows Upgrade to … or Move to …. Pick the plan, tier and interval, then confirm in Confirm your plan change. The dialog shows your plan now and after the change, and nothing changes until you confirm.

Upgrade nowCopy Anchor Link

A plan that costs more per month is an upgrade. So is a move from monthly to annual on the same plan. Select Upgrade now:

• The new plan and its limits start right away.
• On the same billing interval, the difference for the rest of the current period appears on your next invoice, not on your card today.
• A move from monthly to annual is billed right away. A new annual period starts today, and you get credit for the unused part of the current month.

Schedule the downgradeCopy Anchor Link

A plan that costs less per month is a downgrade. Select Schedule the downgrade:

• Nothing changes today. You keep your current plan and its limits until the end of the current period.
• The page shows Downgrade scheduled with the new plan and its start date.
• If the new plan includes fewer WhatsApp numbers, the dialog warns you first. The numbers above the new plan go over plan. Nothing is disconnected: those numbers keep receiving messages but cannot send.
• Bulk Message has one user. After a downgrade to it, your teammates lose access and you stop paying for their seats. Moving back to Pro or Agency gives them access again.

During a trial, a plan change charges nothing. The new price begins with your first invoice.

If our team prepared a custom plan for you, changing your plan ends that custom deal. The dialog asks you to confirm.

SeatsCopy Anchor Link

On Pro and Agency, the owner seat is free and each teammate is $12 a month. A seat is charged when the teammate accepts the invitation.

• Invite member opens the invitation dialog. The owner and admins can use it.
• Remove empty seat gives back a seat nobody uses. Only the owner can do this. The seat stops on your next invoice. The current period stays paid, and no refund is issued.
• Manage your team opens Settings → Team.

See team seats for the details.

Extra WhatsApp numbersCopy Anchor Link

Bulk Message includes 1 WhatsApp number and Pro includes 3. Each number above that is $13 a month. Agency includes up to 100 and sells no extra numbers.

A number you connect above your plan is over plan: it receives messages but cannot send. The owner adds it with Add to plan in Settings → Business Numbers. The dialog shows the cost before you confirm. The charge is prorated, so you pay only for the rest of the current billing period. During a trial nothing is charged until your first invoice. See business numbers.

Manage billingCopy Anchor Link

Manage billing opens Stripe's billing portal for your subscription. Use it to update your card and your payment details. The button appears once you have a subscription.

When a cancellation is scheduled, the page shows Cancellation scheduled. Your plan and its limits stay until the end of the period.

When a payment failsCopy Anchor Link

If a payment fails, your plan status changes to Past due and the page shows Payment failed: "Payment failed. Update your card in the billing portal to restore access."

While the plan is past due:

• The features of your plan stop until the payment goes through. Incoming WhatsApp messages are still received and stored.
• On a paid plan, a Pipedrive connection keeps working for 15 days after the failed payment. A trial whose first payment fails gets no such grace.
• Do not start a new checkout. The plan cards say "This subscription is past due. Use Manage billing to update payment — do not start a new checkout."

FAQCopy Anchor Link

Who can change the plan?Copy Anchor Link

Only the owner of the organization. Admins can open the page and read it. Members cannot open it.

When am I charged for an upgrade?Copy Anchor Link

The new plan starts right away. On the same billing interval, the difference for the rest of the period is on your next invoice. A move from monthly to annual is billed right away, with credit for the unused part of the current month.

When does a downgrade start?Copy Anchor Link

At the end of your current billing period. Until then you keep your current plan and its limits.

Where do I update my card?Copy Anchor Link

In Settings → Billing, select Manage billing.

RelatedCopy Anchor Link