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WhatsApp Cloud API error 131026

This page documents WhatsApp Cloud API error 131026. Meta will deprecate error titles. Match on code and details, not on the title in message. Official table: WhatsApp Cloud API error codes.

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Match these fields

Do not build handlers on titles such as (#131026) …. Those titles live inside message and will be deprecated.

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Official details

Unable to deliver message. Reasons can include:
  • The recipient phone number is not a WhatsApp phone number.
  • Recipient has not accepted the new Terms of Service and Privacy Policy.
  • Recipient using an old WhatsApp version. The recipient must use this WhatsApp version or greater:
    • Android: 2.21.15.15
    • SMBA: 2.21.15.15
    • iOS: 2.21.170.4
    • SMBI: 2.21.170.4
    • KaiOS: 2.2130.10
    • Web: 2.2132.6

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Official next step

Use a non-WhatsApp channel. Ask the WhatsApp user to:
  • Confirm that they can send a message to your WhatsApp Business phone number.
  • Confirm that they have accepted the latest Terms of Service. Settings > Help, or Settings > Application information, will prompt them if they have not accepted the latest terms.
  • Update to the latest version of the WhatsApp client.

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Fields to read

Read code and error_data.details. Ignore the title inside message.
  • 131047 — more than 24 hours since the recipient last replied.
  • 131049 — not delivered to maintain healthy ecosystem engagement.
  • 132001 — template missing in that language or not approved.
  • 130429 — Cloud API throughput reached.