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Workspace onboarding automation

Goal: create a clean, operational workspace baseline that’s ready for automation and live chat.

Template lifecycle management

Goal: submit a template, track approval, then use it in a broadcast.

Broadcast campaign management

Goal: test + upload audience + schedule a bulk send.

Live support triage loop

Goal: find unread high-priority conversations, take over, respond, document, and return to bot.

Pre-flight gating before any send

These checks prevent most “why didn’t it send?” incidents.

Webhook-driven automation setup

Goal: configure a webhook endpoint that receives incoming and outgoing WhatsApp messages (including replies typed in the WhatsApp Business app) and secure it with HMAC signature.
--outgoing is required for phone-app and inbox replies. Payload fields: incoming_message, send_by, was_message_by_human. See Message webhooks and coexistence.