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📺 Watch: Automate WhatsApp with WhatsAble & Zapier

📚 Notifier by WhatsAble Documentation for Zapier

Welcome to the Notifier by WhatsAble Documentation for Zapier! This guide will walk you through a use case how to use Notifier by WhatsAble to send WhatsApp reminders when someone books an appointment on your Supersaas platform. We’ll also cover common error messages and how to resolve them.

🚀 Introduction to Notifier by WhatsAble​

Notifier by WhatsAble allows you to send WhatsApp reminders to customers without needing to use the WhatsApp API. It’s perfect for sending appointment reminders, notifications, and other automated messages.

Key Features:​

  • Easy Integration: Works seamlessly with Zapier.
  • Customizable Messages: Send personalized messages with attachments.
  • No Subscription Required: Pay-as-you-go plans available.
  • Multi-language Support: Messages and buttons are translated into the language of your choice.
  • Analytics: Track message statuses such as Sent, Delivered, Read, and download detailed reports.
  • Chatbot: Build and customize your own AI-powered assistant.

📌 Use Case: Sending WhatsApp Reminders for Supersaas Appointments​

In this use case, we’ll show you how to send WhatsApp reminders to customers who book appointments on your Supersaas platform. You can adapt this process for other scheduling tools like Calendly or Google Calendar.

📋 Prerequisites​

  1. Notifier by WhatsAble Account: Sign up at Notifier by WhatsAble.
  2. Supersaas Account: Ensure you have a Supersaas account with appointments set up.
  3. Zapier Account: Create or log in to your Zapier account.

📤 Step 1: Set Up Notifier by WhatsAble​

  1. Sign Up: Go to Notifier by WhatsAble and create an account.
  2. Business Information: Fill in your business details, including the language for your messages.
  3. Connect Phone Number: Connect the WhatsApp number that will send the reminders.
  4. Purchase a Plan: Choose a plan (e.g., $49 for 1,000 messages with no subscription).
  5. Get API Key: After purchasing, retrieve your API key from the API Keys section.

📥 Step 2: Integrate with Zapier​

1. Create a Zapier Zap​

  1. Trigger: Set up a trigger for New Appointment in Supersaas.
    • Select your Supersaas account.
    • Choose the collection of appointments (e.g., demo calls).
  2. Action: Add an action for Notifier by WhatsAble.
    • Select the Send Message action.
    • Connect your Notifier account using the API key.

2. Configure the Message​

  1. Phone Number: Map the phone number from the Supersaas appointment.
  2. Message Content: Customize the message (e.g., "Hi [Name], just a reminder that you have a call with [Your Name] at [Time].").
  3. Attachments (Optional): Add a public Google Drive link for attachments (e.g., images, PDFs).
  4. Test: Send a test message to ensure everything works.

3. Customer Experience​

  • Customers will receive a WhatsApp message with options to reply or unsubscribe.
  • If they reply, they will be redirected to a chat with your personal WhatsApp number.

📌 Common Error Messages and Resolutions​

1. Phone Number Validation Error​

The phone number (+1234567890123456) exceeds the maximum of 15 digits. Please enter a valid phone number.

Resolution: Ensure the phone number is in E.164 format (e.g., +1234567890) and does not exceed 15 digits.

2. Insufficient Credits​

Insufficient credits in your account. We could not send the message. Your current balance is $0.00 and you need at least $0.50 to continue sending messages.

Resolution: Purchase additional credits or upgrade your plan.

3. Subscription Expired​

Failed to send your message because your subscription has ended. Your subscription began on Jan 1, 2023 and expired on Jan 31, 2023.

Resolution: Renew your subscription or purchase a new plan.

4. Rate Limit Exceeded​

Could not send message to +1234567890. To avoid getting marked as spam by WhatsApp, you can only send up to 4 messages per minute.

Resolution: Reduce the frequency of messages or upgrade your plan for higher limits.

5. Unique Number Limit Reached​

Message Not Sent. You've reached the limit of phone numbers you can message with your current plan. Your plan allows messaging to 100 numbers, but you've already sent messages to 100 numbers. Please upgrade your plan or contact team@whatsable.app to send messages to more numbers.

Resolution: Upgrade your plan or contact support to increase the limit.

6. File Size or Type Error​

File does not meet the WhatsApp Business API media validation criteria. Your file type is "image/jpeg" and size is 10485760 bytes which is approximately 10.00 MB. Please follow this link to review the file validation criteria for WhatsApp: https://www.whatsable.app/blog/what-message-types-does-the-whatsapp-api-support-and-what-file-size-limit.

Resolution: Ensure the file meets WhatsApp’s size and type requirements. For example, images should be less than 5 MB.

7. Messaging Limit per Number​

Could not send message to this number: +1234567890 because it would exceed the number of times you can message this same number. Your purchased plan allows you to message this number 5 times and you have already messaged it 5 times. Upgrade or contact team@whatsable.app to increase this limit.

Resolution: Upgrade your plan or contact support to increase the messaging limit.

8. Message Too Long​

Message too long. The total character count exceeds the 1024 character limit. Your message text has 1200 characters, Please make your message shorter.

Resolution: Shorten the message to fit within the 1024-character limit.

9. No WhatsApp Account​

This phone number (+1234567890) does not have a WhatsApp account.

Resolution: Verify that the recipient has an active WhatsApp account.

📌 Key Points to Remember​

  • API Key: Keep your API key secure and use it to connect Notifier with Zapier.
  • Language: Choose the language for your messages during the Notifier setup.
  • Attachments: Ensure any attachments (e.g., Google Drive links) are publicly accessible.
  • Testing: Always test your automation to ensure messages are sent correctly.

❓ Need Help?​

If you encounter any issues or need further assistance, feel free to reach out to our support team:

🚀 Start Sending WhatsApp Reminders Today!
👉 Sign Up for Notifier by WhatsAble
👉 Watch the Full Video Tutorial

Disclaimer: This service is not affiliated with nor endorsed by WhatsApp Inc. The tool uses the WhatsApp API but is not affiliated with WhatsApp.