What are AI Chatbots?
WhatsAble AI Chatbots are intelligent WhatsApp assistants powered by OpenAI. Each bot is trained with your business’s own knowledge base and configured with a distinct personality, response style, and escalation rules — so customers get accurate, on-brand answers around the clock without any manual effort. Once live, your bot:- Reads each incoming WhatsApp message and generates a contextually accurate reply from your knowledge base
- Waits a configurable delay before sending (to feel human, not robotic)
- Detects human-handoff keywords and notifies your team the moment a customer asks to speak with someone
- Follows your custom escalation instructions for edge cases that go beyond the knowledge base
Dashboard overview
The AI Chatbots dashboard (/ai-bots) lists every bot in your workspace as cards. The default bot always appears first with a Default star badge.
Only one bot can be default at a time. The default bot is the one WhatsAble uses when no specific bot is assigned to an incoming conversation.
Plan requirements
How a bot processes a message
1
Message arrives
A customer sends a WhatsApp message to your connected number.
2
Delay window
The bot waits for the configured Response Delay (5–60 seconds). If the customer sends more messages in that window, they are batched and answered together.
3
AI generates a reply
The bot constructs a response using your Business Mission, Knowledge Base, Custom Instructions, and selected Tone.
4
Handoff check
If any Trigger Keyword is detected, or the Custom Handoff Scenarios condition is met, the bot stops replying and (optionally) sends you a notification.
5
Reply sent
The response is delivered to the customer over WhatsApp.
Bot assignment in Notifyer Chat
Once you have bots configured, you control which bot handles each conversation from the Notifyer Chat interface. Assignment can be automatic (via the default bot) or manually overridden per conversation.Auto-assignment — the default bot
When a new inbound WhatsApp message starts a conversation and no specific bot has been manually assigned to that contact, the system automatically uses the bot marked as Default in your AI Chatbots dashboard.Only one bot can be the default at a time. To change which bot handles new conversations automatically, go to the AI Chatbots dashboard and click Set Default on the bot you want.
Manual assignment per conversation
Every conversation in Notifyer Chat has a right-side contact panel. Inside that panel, under the AI Assistant section, is a Bot Assign dropdown.1
Open the contact panel
In Notifyer Chat, select any conversation. The contact details panel opens on the right.
2
Find the Bot Assign dropdown
Scroll to the AI Assistant section. Below the AI / Human Agent toggle you will see a Bot Assign selector showing either the currently assigned bot name or Select Bot.
3
Pick a bot
Click the dropdown and choose any bot from your workspace. The assignment updates immediately — the selected bot takes over responses for that conversation from the next incoming message.A checkmark appears next to the currently assigned bot so you always know which one is active.
4
Unassign if needed
If a bot is already assigned, the dropdown shows an Unassign Bot option at the top. Selecting it removes the bot assignment from that contact entirely and falls back to the default bot for any future messages.
AI Assistant / Human Agent toggle
Alongside bot assignment, each conversation has a Human Agent ↔ AI Assistant toggle.Assignment priority summary
Next steps
Bot Configuration
A field-by-field breakdown of every setting in the bot configuration form — identity, knowledge base, tone, delay, and handoff.
Embedding Process
Connect a WhatsApp number to your workspace before deploying a bot.