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Message Automation

Automate your WhatsApp messaging workflows to save time and improve efficiency.

Workflow Types

Event-Based Triggers

// Example: Send welcome message on user signup
app.post('/webhook/signup', async (req, res) => {
  const { user } = req.body;
  
  await sendTemplateMessage({
    to: user.phone,
    template: 'welcome_message',
    variables: {
      name: user.name,
      company: 'Acme Inc'
    }
  });
});

Scheduled Messages

// Example: Send appointment reminder
const schedule = require('node-schedule');

schedule.scheduleJob('0 9 * * *', async () => {
  const appointments = await getTodaysAppointments();
  
  for (const appointment of appointments) {
    await sendTemplateMessage({
      to: appointment.patient.phone,
      template: 'appointment_reminder',
      variables: {
        name: appointment.patient.name,
        time: appointment.time,
        doctor: appointment.doctor.name
      }
    });
  }
});

Automation Features

Conditional Logic

  • If/else conditions
  • Switch statements
  • Multiple conditions
  • Nested conditions

Workflow Steps

  1. Trigger
  2. Conditions
  3. Actions
  4. Delays
  5. Notifications

Integration Points

  • Webhooks
  • API endpoints
  • Database triggers
  • Third-party services

Best Practices

Workflow Design

  • Keep workflows simple
  • Use clear naming conventions
  • Document your workflows
  • Test thoroughly
  • Monitor performance

Error Handling

  • Implement retry logic
  • Set up error notifications
  • Log all actions
  • Handle timeouts
  • Validate inputs

Monitoring

Track your automated workflows:
  • Success rates
  • Error rates
  • Response times
  • Resource usage
  • Cost analysis

Next Steps